FAQs
Answers to Common Questions
From booking to products and pricing—here’s everything you need to know about RH Commercial Cleaning. Can’t find your answer? Reach out—we respond quickly during business hours.
Licensed & Insured
4.9★ Average Rating
HEPA & Eco-Safe
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We book Mon–Sat with morning and afternoon windows. Same-week slots are often available; deep or large jobs may need extra lead time.
Reply to your confirmation or call us. 24-hour notice avoids a late cancellation fee; same-day changes may incur a partial charge to cover crew time.
We arrive with a team, walk through your priorities, and complete a baseline deep detail if needed so recurring visits stay consistent.
Based on size, condition, and service type (standard, deep, move-in/out, add-ons). We send a written estimate before booking.
Credit/debit cards and invoicing for approved commercial accounts. Receipts are emailed automatically.
Tips are appreciated but never required. 100% goes to the team. You can tip in cash or add it to your invoice.
Yes—eco-friendly products, microfiber, HEPA vacuums, mops, and all tools. Prefer a specific brand? We can use yours if supplied.
We use low-odor, eco-safe cleaners and HEPA filtration to reduce airborne dust. Tell us about any sensitivities.
Standard: kitchens, baths, common areas, dusting, floors. Deep: baseboards, fixtures, heavy build-up, inside appliances (on request). Full checklist provided with quote.
Yes—detailed clean for empty spaces, including cabinets, drawers, and appliance interiors. Let us know if you need landlord checklist compliance.
Available as an add-on in select areas. Tell us room count and approximate square footage for quoting.
Interior windows are available; exterior, high, or specialty glazing may require referral. Blinds are dusted; detailed slat washing can be added.
Light dishes and surface reset are included. Laundry & organization can be added—tell us what you need and we’ll quote it.
You’re welcome to be present, but not required. Common options: lockbox, concierge, keypad. Access details are confirmed on your booking.
Yes—employees are background-checked, trained in-house, and we are licensed & insured. COIs available on request.
Report issues within 24 hours. We document the incident and resolve under our policy; photos help us respond quickly.
Absolutely—we’re pet-friendly. For anxious pets, we suggest a separate room or crate while vacuums are in use.
We offer a 24-hour satisfaction guarantee. Tell us and we’ll return to address missed areas—fast and hassle-free.
Yes—offices, clinics, retail, and common areas. We can schedule after-hours and follow building security protocols.
Depends on size/condition. Typical homes: 2–4 hours with a two-person team; deep/move-out may take longer.
Usually 2–3 team members, depending on job size and timeline.
A quick tidy of surfaces/floors helps us focus on cleaning. Please note any delicate items or restricted rooms.
Yes—please share parking instructions, loading dock, elevator codes, and any concierge requirements to keep us on time.
Yes—your notes are saved to your RH checklist so preferences are followed on each visit.
Yes—select a cadence that works for you. Recurring clients receive preferred rates and priority scheduling.
Yes—HEPA vacuums are standard and filters are serviced on a schedule to maintain performance.
Absolutely—COIs can be issued to property management or HOAs upon request.
Greater Seattle and surrounding areas. Share your ZIP when requesting an estimate to confirm coverage.
You’ll get confirmations and reminders by email/text. Day-of updates are sent if timing shifts due to traffic or prior jobs.
Walk through within 24 hours and share feedback—photos are welcome. We’ll adjust notes in your checklist so every visit improves.
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